CC #78: Upselling - Nov 12th, 2024 🔒

In this session, we dive deep into the art of upselling and cross-selling specifically for detailers focused on ceramic coating and paint protection film (PPF). The video highlights using open-ended questions to explore what’s best for the client, using “funding” over “budget” to keep the client in an open mindset, and being intentional with body language. Through smooth conversation techniques, we show how to offer added protection packages, like rockers and A-pillars for low-profile cars or ceramic coatings for uncovered areas, ultimately helping clients see the full value without feeling pressured.